Frequently Asked Questions (FAQs)

1. What products does Organic’s Living offer?

We offer a wide range of natural wellness and aromatherapy products including:

  • Essential Oils
  • Body & Massage Oils
  • Fragrance Oils
  • Reed Diffusers
  • Skincare Items
  • Gift Bundles

All products are made with high-quality, natural ingredients.

2. Are your products 100% natural?

Yes. All essential oils and skincare products from Organic’s Living are made using pure, high-quality, natural ingredients without harmful chemicals or fillers.

3. Are your oils safe for the skin?

Yes, but always perform a patch test before use.
Some essential oils must be diluted with a carrier oil.
If you have sensitive skin, allergies, or are pregnant, consult your doctor.

4. How do I place an order?

Simply:

  • Choose your product
  • Add it to cart
  • Proceed to checkout
  • Enter your details
  • Confirm your order

You will receive a confirmation via WhatsApp or SMS.

5. Do you offer Cash on Delivery (COD)?

Yes, COD is available nationwide across Pakistan.

6. How long does delivery take?

  • Major Cities: 2–4 working days
  • Other Cities / Remote Areas: 3–6 working days

Delivery time may vary due to weather or courier delays.

7. What are the shipping charges?

  • Standard shipping: Rs. 300
  • Free shipping on orders above Rs. 5,000

8. How can I track my order?

Once your parcel is dispatched, we will send you:

  • Tracking ID
  • Courier company name
  • Tracking link

via SMS or WhatsApp.

9. What if I receive a damaged or wrong product?

If your product arrives:

  • Damaged
  • Broken
  • Leaked
  • Incorrect

Please contact us within 24 hours with photos or videos.
We will provide a replacement or refund according to our policy.

10. Can I return or exchange my order?

Returns are accepted only if:

  • The product arrives damaged
  • The wrong item is sent
  • The product is faulty

We do not accept returns for opened or used products.

11. Do you ship internationally?

Not at the moment.
We currently ship within Pakistan only, but international shipping will be available soon.

12. Are essential oils safe for children?

Some oils are safe, but many should not be used on children without proper dilution.
Always consult a healthcare professional before use.

13. How do I contact customer support?

You can reach us anytime:

  • Email: organicslivingofficial@gmail.com
  • WhatsApp: 0303-8447788
  • Instagram: @organicslivingofficial

Our support team replies within 24 hours.